KELLY SERVICES TEMPORARY SERVICES PARTNERSHIP

Definition of Partnership Benefits Quality Assurance Working with Kelly Services How to Place an Order Billing What You Should Expect from Kelly Services JHU Position Descriptions and Sample Hourly Bill Rates Partnership Manager's Roles and Responsibilities Responsibilities of Johns Hopkins University Order Placers Temporary Program Do's and Don'ts

Definition of Partnership

Johns Hopkins University and Kelly Services, Inc. have entered into a select supplier relationship to provide temporary staffing solutions. The relationship is designed to contain costs and increase efficiencies and consistencies through the centralization of processes related to quality temporary staffing. Nancy Assero is the University's dedicated Kelly Services Partnership Staffing Manager. Nancy and Sharon Hocker will facilitate our temporary staffing requirements.

Benefits

The benefits of using Kelly Services as your primary supplier for temporary staffing include:

• Cost containment for temporary staffing fees.
• Single point of contact and a streamlined process for ordering temporary staffing.
• Consistent and consolidated invoicing and reporting quality assurance.
• Experienced temporary staff with knowledge of Johns Hopkins University systems and culture.

Quality Assurance

Kelly Services will ensure that quality service is provided to Johns Hopkins University using the following systems:

• Quality Control Process - At the completion of each assignment, the Kelly Services staff will call the Johns Hopkins University supervisor to assess satisfaction with the assigned temporary employee’s: quality and quantity of work, punctuality/attendance, and, if needed, would the supervisor request the temporary employee for a future assignment.
• KCSI Surveys - On a semi-annual basis, randomly selected Johns Hopkins University supervisors will receive a quality survey to complete. Results will be reviewed and action will be taken by Kelly Services staff in collaboration with Johns Hopkins University Human Resources management.

Working with Kelly Services

If you...	Contact:
Need temporary help	Nancy Assero, or Sharon Hocker Company Address: 1 N. Charles Street Suite 1500 Baltimore, MD 21201 Phone: 410-332-4445 Fax: 410-685-2462 E-mail: 3157@kellyservices.com
Require assistance with reporting or invoicing	Nancy Assero, 410-332-4445 Fax Number: 410-685-2462 E-mail: 3157@kellyservices.com
Have service issues	Nancy Assero, 410-332-4445 or Kerry Lidard, 410-821-9421 Fax Number: 410-821-7902 E-mail: LIDARKE@kellyservices.com OR Christina Esteves, Homewood Human Resources 410-516-8052 Don Boswell, School of Medicine Human Resources 410-955-4757 Cherita Hobbs, School of Public Health Human Resources 410-955-7919

How to Place an Order

To place an order with Kelly Services, complete the Johns Hopkins University Temporary Request Form. To obtain a copy, contact Kelly Services at 410-332-4445 or click here to download this form in PDF format.

The information on the order form is as follows:

• Statement of job responsibilities
• The reason for temporary staffing need and timing
• Department & billing information
• Authorized approval signatures
• Complete the form and fax it to 410-685-2462

Billing

In signing your temporary staff’s timecard, you are giving Kelly Services permission to submit billing directly to Johns Hopkins University Accounts Payable. Please check for accuracy before signing timecards. A duplicate invoice will be forwarded for your records.

What You Should Expect from Kelly Services

During your initial contact with the Kelly Services staff to place an order, you should expect the following:

• Billing Rates and Information
• Performance Guarantee
• Approximate Time to Fill
• Temporary Employee Orientation

Partnership Manager's Roles and Responsibilities

The University's dedicated Kelly Services Partnership Staffing Manager is Nancy Assero, 410-332-4445.

• Johns Hopkins University single point of contact for procurement and management of temporary staffing
• Recruit, pre-screen, hire, place and monitor performance, counsel and terminate of temporary staff.
• Provide temporary employees with an orientation to Johns Hopkins University.
• Consistently redefine the temporary help needs for each department through routine communication.
• Partnering with secondary suppliers to meet the temporary staffing needs of Johns Hopkins University.

Responsibilities of Johns Hopkins University Order Placers

• Submit a completed Johns Hopkins University Temporary Request Form.
• Provide a statement of job responsibilities, candidate qualification requirements and department expectations.
• Escort temporary employee to your work area the first day of the assignment.
• Provide department-specific orientation and training.
• Immediately inform Nancy Assero, the University's Kelly Services Partnership Staffing Manager, of any performance concerns.
• Immediately inform Nancy Assero, 410-332-4445, of any injury, accident or near miss accident involving temporary staff while on assignment.

Temporary Program Do's and Don'ts

• Do contact the Kelly Services staff to terminate a temporary staff’s assignment prior to the assignment’s scheduled completion date.
• Do contact Kelly Services when personal matters arise with temporary staff.
• Do communicate Kelly’s temporary staff performance to the Kelly Services staff. As their employer, Kelly Services will provide performance feedback.
• Do not discuss temporary pay rates with temporary staff; Kelly Services is their employer and questions regarding pay rates must be forwarded to the Kelly Services staff.
• Do not discuss Johns Hopkins University full-time positions - unless the temporary employee can be considered as an "applicant" for the opening.

Supply Chain Shared Services
Johns Hopkins University
purchasing@jhu.edu
last updated 1.17.07