Expedia Corporate Travel Training


EGENCIA, AN EXPEDIA, INC. COMPANY CORPORATE TRAVEL TRAINING

Welcome! Here's how to get up and running with your traveler profile.

Create your Egencia Corporate User Account Today
Clink on the link above to reach the JHU travel site. You will be creating your own username and profile.
or
Signin to Your Existing Account

New Features for Travelers - Summer 2007
Where to find them & how to use them.

VIDEO DEMO : Introduction to Expedia Corporate Travel
Introduction tutorial to the Expedia Corporate Travel booking site for travelers. (streaming Flash video, approx. 4 minutes)

VIDEO DEMO : Tips for Frequent Travelers
Booking walk-through and good practices for frequent flyers. (streaming Flash video, approx. 4 minutes)

VIDEO DEMO : Exchanges and Cancellations
Itinerary tips and how-tos for when plans change. (streaming Flash video)

Traveler & Arranger Manual [PDF]

Traveler Center News Updates

This Week's Travel Update newsletter

Customer Service
Call +1 (866) 397-2677 or +1 (702) 939-2530 for round-the-clock help with:

Booking travel
Ticket changes/upgrades
En-route assistance

International Local Customer Agent Numbers
Call a travel agent as a local call from your international location when traveling outside the 50 United States.

Travel Alerts & Tools
Get help before you depart and while you're there.

Accounts and Itineraries Update your account, e-mail preferences, and password. View, change or cancel your trips, plus tips for travel arrangers.	Flights, Hotels & Cars Tips and tools for finding the best flight, lodging and rental car for your trip.
Maps Search for and save maps and driving directions.	Security & Privacy Data safety on Egencia Corporate Travel.
Airline Phone Numbers Airline toll-free telephone numbers.	Support Support and Feedback e-mail form.

Seat Pinpointer Tutorial
Egencia recommends each traveler completes their Flight Preferences in the My Profile section to ensure their auto-seat search capability is always looking for the best. Options include aisle/window; row; wing; and left or right side.

After a traveler books a flight, seat selections may be made for the flights just booked. Should seating be limited to less than desirable choices, their automated seat search steps in and begins a search to match the seat preference designated in the traveler's profile.

An email confirmation is sent to the traveler when a new seat is secured. If a seat is not secured, an email will be sent to the traveler outlining helpful hints for securing seats at the airport. The tool will continue to search until the flight departs or a match is secured, whichever comes first. As an example, should a traveler have a window seat, our auto-search feature will continue to try to match the traveler's profile preference for an aisle seat.

The traveler may opt out of the auto-search at any time if happy with the current seating choice. Current status of the seat search will be displayed at all times on the online itinerary.

Airport Seating
One way of protecting your seat assignment is with a timely check-in. While the seat assignment is initially held, the airline will confirm and lock in the seat only upon check in. This is why Web check in is recommended.

Web Check In
Most major carriers now allow you to check in online at least 24 hours before departure. Just go directly to the airline's Web site and check in there. Simply print the boarding pass on your home or office printer and take it with you to the airport. You're checked in.

Of course you can check in at the airport with an airline representative or with an automated kiosk. If traveling with luggage, you can still check-in online and then check bags at the airport.

Seating Considerations

Bulkhead rows, the first row is often requested by parents traveling with infants
United reserves from 6-11 rows with more legroom for Elite mileage members
Exit rows may offer more leg room, but less seat cushioning and limited reclining
Consider a visit to SeatGuru.com to see detailed seat maps by airline and aircraft type
Airline gate agents may be able to hold your boarding pass for a better seat (though it tends to be 10-15 minutes before departure time).

Bumps in the Road
Some unforeseen circumstances may result in a seat change or in no seat assignment upon check in.

An aircraft swap where the airline reassigns a different aircraft configuration and capacity.
The flight may be overbooked, requiring staff to seek volunteers to take a later flight to free up seats for unassigned passengers. (Volunteers receive discount vouchers.)
Checking in late, the airline may release held (not checked-in) seats 10-20 minutes prior to departure time

Status Seekers

To confirm your flight status or not to confirm, that is the question. No need to call the airline; let your fingers do the walking over to your laptop. Log on to your Egencia® Corporate Travel account before leaving for the airport and verify that your flight is running as scheduled.

Go to Traveler Tools
Click on Flight Status
Select Airline
- Option 1: Select date and flight number.
- Option 2: If flight number is unknown, search by date, time, arrival and departure city

Seconds later, flight status including gate information is on screen for your perusal.

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last updated 12.6.07