Report of the Committee on Campus Violence: Appendix J

Report of the Committee on Campus Violence
The Johns Hopkins University / March 27, 1997
Appendix J
Guidelines for Responding to Student
Crisis at Johns Hopkins
Homewood Student Affairs

Preface
Purpose
Confidentiality Guidelines
Recognizing Distressed Students
Guidelines for Dealing with Distressed Students
  • Typical Crisis Situations
  • Student Demonstrations, Sit-ins, Takeovers
  • Fire
  • Sexual Harassment
  • Sexual Assault
  • Death or Suicide
  • Attempted Suicide
  • Illness or Injury
  • Hospitalization
  • Recent Death in Family
  • Missing Persons
  • Disruptive Behavior
  • Physical Assault
  • Arrest or Incarceration
  • Important Phone Numbers

    • PREFACE

    These guidelines were adapted from Cornell University's Crisis Guidelines and the Johns Hopkins Counseling and Student Development Center's publication "Recognizing Distressed Students," in consultation with members of the Homewood Campus who help students in crisis. While every crisis situation is different and must be handled on a case by case basis, these guidelines are intended to assist the staff or faculty member involved in determining what course of action might be appropriate for the given situation.

    Additional consultation is available during the day from the Dean of Students Office, 410-516-8208, or on a 24-hour basis by calling the Counseling and Student Development Center, Merryman Hall, 410-516-8278 during working hours or 410-516-7777 after 5 p.m. and on weekends.

    PURPOSE

    The purpose of these guidelines is to ensure that:

    1) Students and others directly involved in a crisis receive appropriate support;

    2) As confidentiality permits, members of the Homewood community and others are informed of crisis situations so they can respond appropriately to:

    a) students in crisis

    b) other affected students (roommates, close friends)

    c) other affected members of the community

    d) parents and relatives

    e) inquiries from local or national media

    3) Notification is given so administrators are able to minimize confusion and update necessary University records;

    4) University-wide issues are addressed.

    Prevention is our first goal. Therefore, anyone who is aware of a potential crisis involving students should 1) Do what they can to alleviate the situation,

    2) Notify whatever office is responsible for that area, so corrective action can be taken, and

    3) Notify Campus Security at 410-516-7777 and the Dean of Students Office at 410-516-8208 for consultation, referral, and support.

    Assessment and notification: Anyone who identifies hazardous conditions or other problematic situations (such as bomb threats, fire risks, or anticipated disturbances) should immediately advise Security at 410-516-7777.

    The Dean of Students Office should be notified at 410-516-8208 of all crises that involve students. The Dean of Students will provide consultation and advice and will advise other Homewood Student Affairs personnel as appropriate.

    Confidentiality: Students have a right to privacy, and there will be instances when they do not want certain information shared. At the same time, there are instances when it is necessary and legal for faculty and staff to disclose information about a particular situation to serve the best interests of the student. For example, in an emergency situation when a person represents a clear and present danger to himself or others, it is legal to reveal confidential information about the student to those with a right or need to know. In other cases, it is not so clear. Less clear situations require greater judgement. In general, it is best to secure an individual's permission before divulging any sensitive information about that person to others.

    Different offices and individuals are held to different standards of confidentiality. The Student Health and Wellness Center and the Counseling and Student Development Center adhere to a medical standard whereby little or nothing is shared with others, including parents, without the student's permission, unless there is a "clear and present danger." If there is any doubt about the limits of confidentiality, it is best to consult with the General Counsel's Office or the Dean of Students before divulging sensitive information.

    Judgement: Anyone aware of a crisis situation must use a great deal of personal judgement about how to best respond. What immediate action should be taken? Who should be notified? What else should be done for the student in crisis? By whom? Who else may be affected? What support is available for them? These and other questions must be answered quickly if students in crisis are to receive adequate support, and if the University is to respond appropriately to the situation. When in doubt, consult with other professionals.

    Coordination: Crisis prevention, intervention, and follow- up are shared responsibilities throughout the Homewood campus. Depending on the crisis, different offices will take responsibility for coordinating the response and deciding who else to involve. In general, the Dean of Students will coordinate notification and crisis intervention services for most situations. Psychological or mental health crises will usually go directly to the on-call psychologist in the Counseling and Student Development Center, who will notify the Dean of Students.

    Coordination typically includes a number of steps:

    1) Researching the situation to assess the nature and extent of the crisis;

    2) Identifying those who may need support;

    3) Notifying the Dean of Students Office, Campus Security, or the on-call psychologist in the Counseling and Student Development Center.

    Support: There is a variety of help or support which can be given to any person affected by a crisis. Since students in crisis are often amenable to learning new ways of coping, individuals who provide support can contribute to Hopkins' educational mission by helping students cope with and learn from their experience. Most students in crisis can benefit from personal, academic, and/or financial support.

    Personal support can be provided by family, friends, acquaintances, faculty, staff, or members of the community. Providing support is a responsibility which must be shared. Anyone who recognizes that a student is in crisis, and is willing to take time to talk with the student, can be helpful. The student can then be referred to the Dean of Students Office (Shriver Hall), the Counseling Center (Merryman Hall), or other student services for additional assistance if this support is not adequate.

    Recognizing distressed students: As a member of the faculty or staff you may find that you will be in a position to observe and be aware of changes in students which signal psychological distress. This is not to imply that you are to be a "watch dog," but rather that students often seek out faculty and staff to share their distress. Being cognizant of these distress signals, having some guidelines for dealing with distressed students, and being aware of appropriate referral sources that can assist you will allow you to be more in control of situations which may present themselves. Listed below are some common signs of psychological distress. These are intended to provide only basic information.

    1) Depression. Everyone gets depressed from time to time. That is normal. Having only one symptom is usually not enough to describe someone as severely depressed. Abnormality may be defined as maintaining a larger number of depressive symptoms over a longer period of time with the symptoms tending to become progressively more severe. The symptoms of depression are: insomnia or change in sleep patterns, inability to concentrate, change in appetite, loss of ability to experience happiness or pleasure, apathy, sloppiness,crying,poor personal hygiene, feelings of worthlessness, no desire to socialize, loss of self esteem, and preoccupation with death.

    2) Unusual acting out. This would represent a change in behavior from normal socially appropriate behavior. It would include being disruptive or overly antagonistic, and may include increased alcohol or drug abuse.

    3) Suicidal ideation. Most suicide attempts are preceded at some point by messages that the person is considering suicide. These messages can range from "I wish I weren't here" to a very direct "I'm going to kill myself." Non-verbal messages include giving away valued possessions, and putting legal, financial, and university affairs in order. Each type of message about suicide should be taken seriously.

    4) Other signs of distress. Again, the more symptoms observed, the more likely the individual is to be truly distressed. These signs include: drop in class attendance, drop in quality of class work, generally tense or sad appearance such as a change from normal appearance, and typically inappropriate or bizarre responses such as talking off the topic and rambling.

    Guidelines for Dealing with Distressed Students

    There are no absolutely correct procedures for dealing with a distressed student. Each person has his or her own style of approaching and responding to others. Listed below are some suggestions for dealing with a distressed student.

    1) Know your personal limits as a helper. You may not feel comfortable trying to help someone cope with their problem; that is, you sense that the person is in need of much more time than you can honestly give or requires much deeper exploration of the problem area. Your best course of action probably lies in helping them get to an agency which can provide the necessary services. To do this you can:

    a) reinforce the person for confiding in you; acknowledge their hurting;

    b) be accepting and non-judgmental;

    c) try to identify the problem area;

    d) indicate in a gentle but direct manner that professional assistance is the positive step which is needed to deal with the pain, and that you will assist them in finding competent professionals.

    2) If you are concerned about a student's suicide potential, keep in mind that professionals assess the suicide potential, in part, by asking:

    a) What the plan for suicide is - exactly how will it be done?

    b) When and where the student intends to carry out the plan?

    c) If the student ever attempted suicide before.

    The more specific and lethal the plan, the more recent a previous attempt, and the greater the ability to carry out the plan, the higher the risk for the successful suicide. You need not be afraid to ask these questions. These questions will not furnish people who are considering suicide with new ideas. Most people who are actively suicidal are more than willing to discuss their plans. Conversely, many people consider suicide from time to time in passing. The less specific and lethal the plan (e.g. "I guess I'd take a couple of sleeping pills sometime."), the less likely a suicide attempt.

    Again, if you are uncomfortable or have any questions in dealing with this issue, the best course of action is to consult with the Counseling Center at 410-516-8278.

    3) If you believe someone to be so severely depressed or actively suicidal that you would feel uncomfortable if they simply walked out of your office, you can do the following:

    a) Call the Counseling Center, 410-516-8278 (between 8:30 a.m. and 5:00 p.m.). Inform the secretary that you need to speak with a counselor immediately and then consult with the emergency duty counselor about the immediate situation. After office hours or on weekends, you may call Campus Security, 410-516-7777, and they will assist you in reaching an emergency duty counselor.

    b) If the student is agreeable, you may escort or send the student to the Counseling Center in Merryman Hall and ask to see the counselor-on-call. A Counseling Center staff person is available during center hours for emergencies.

    Academic support may be warranted when a student must cope with a crisis. The Academic Advising offices will provide academic support to students whose academic performance may be affected by a bona fide crisis. Arrangements are made on an individual basis depending on the circumstances and the judgement of faculty members and the appropriate advising offices.

    Financial support: Short-term emergency loans of $50-$100 and of up to $300 are available through the Office of Student Activities and the Student Loan Office respectively in special circumstances. The Office of Student Financial Services can help with long-term loans, and the Dean of Students Office may also be of assistance. If limited financial support is required, one or more of these offices should be consulted.

    TYPICAL CRISIS SITUATIONS

    There are two main categories of crises: general crises involving a significant number of students such as fires, demonstrations or sit- ins, and crises of a more personal nature such as suicide attempts or the death of a friend or family member. General crises will typically be handled by the Response Management Team. The Response Management Team is comprised of representatives from the Homewood Student Affairs deans' offices, the Counseling Center, Campus Security, News and Information, and the Office of Multicultural Student Affairs. Personal crises will be handled on a more individual basis as the specific situation dictates.

    Procedures for handling both general and personal crises are outlined below.

    General Crises

    Student Demonstrations, Sit-Ins, or Building Takeovers:

    1) Notify Campus Security at 410-516-7777.

    2) Security will notify the Response Management Team through the telephone tree. If the demonstration occurs at the M.S.E. Library, Zan Baughan will be notified as well (see telephone tree).

    a) The Response Management Team will convene in the Couns eling Center Conference Room, Merryman Hall, 410-516-4306.

    b) The Director of Security will monitor the situation on- site;other committee members will monitor the situation from off-site.

    c) The Director of Security will approach the group's leader, establish the parameters for discussion, and establish a dialogue from the security standpoint.

    d) The Dean of Students, in her role as chief judicial officer, will re-iterate the Student Conduct Code and establish guidelines for behavior with the group, particularly noting the University's stance against physically violent acts.

    e) Other Response Team members who may have particular connections to or rapport with the group also will speak to the students and act as a calming influence.

    3) The Dean of Homewood Student Affairs will inform the Dean of Arts and Sciences and Dean of Engineering of the situation.

    4) The Dean of Homewood Student Affairs is the Response Team member responsible for communicating directly with the President or his designee. The Dean of Homewood Student Affairs will inform the President of the situation. If the President is unavailable, these individuals will be called in the following order:

    a) The Provost

    b) The Senior Vice-President for Administration

    c) The Vice-President and Secretary

    5) The Dean of Homewood Student Affairs will reiterate the President's philosophy on sit-ins and other demonstrations so that the above-named individuals can convey the message to other faculty and staff.

    6) If the Dean of Homewood Student Affairs is unavailable, his designee is the Dean of Students.

    7) Security, under the guidance of the director, will assume a neutral posture to all parties involved. The security officers will monitor property damage, and make notes of who acted in what way so that these individuals can be dealt with at a later point.

    8) In the event of a sit-in at the President's Office, in addition to the above procedures, the following steps will be followed:

    a) If the demonstration occurs within such a place that it is disruptive to the normal business of the University, there will be negotiations between the Dean of Students and the lead demonstrator to move the demonstration to another part of the building, where further negotations or discussions can take place.

    b) Security will monitor the Garland computing center and the President's Office. The Director of Security will coordinate the monitoring of these two areas.

    c) The building will be locked at the normal lock-up times. If demonstrators leave, there will be an attempt made to keep them from re-entering the building during the lock-up time.

    9) If necessary, an outside negotiator may be called in to assist with the negotiations.

    10) The Director of News and Information or his designee will act as the official University spokesperson to the media and will coordinate the public response.

    Fire:

    1) Call 911 if the fire is on campus and in progress.

    2) Notify Campus Security at 410-516-7777. Security will contact the fire department and/or the Baltimore Police to determine deaths or injuries, names of students affected, the extent of damage, and probable cause.

    3) Campus Security will contact the Dean of Students with the information provided by the fire department.

    4) If the fire was in a student residence, the Dean of Students will notify or contact the following:

    a) the Director of Residential Life and the Director of Housing. The Dean of Students will work with these directors to make alternative living arrangements for affected students and to notify parents if necessary, whether or not the fire is in a campus residence hall.

    b) the Director of News and Information, to coordinate the public response;

    c) the victims of the fire, to offer support and arrange temporary housing;

    d) the Counseling Center, to provide psychological support for affected students; e) The Registrar, who will notify the appropriate facul ty.

    5) If there are deaths or injuries, the appropriate procedures are followed. (see pages 12 or 15, respectively).

    PERSONAL CRISES

    Sexual Harassment: Sexual harassment is inimical to an appropriate learning and working environment and will not be tolerated. If a complaint of sexual harassment is made, it must be promptly investigated.

    1) Reassure the complainant that she or he took the appropriate action by discussing the incident with you. Assure the complainant that confidentiality will be maintained.

    2) Attempt to determine what course of action the victim wishes to pursue. Does she/he want to make a formal complaint, or is she/he simply looking for strategies to end the offensive behavior?

    3) If the complainant wishes to make a formal complaint, she/he can do so by contacting any of the following:

    a) The head of the department

    b) the dean or director of the division

    c) the University's Affirmative Action Officer

    d) the Office of the General Counsel

    4) If the complainant does not want to make a formal complaint, or is uncertain about what to do, she/he should be referred to the following:

    a) the Informal Advisors Network for information and guidance. A list of the informal advisors and pamphlets detailing their services are available from the Dean of Students Office, Academic Advising, or the Counseling Center;

    b) The Counseling Center for emotional support and advice.

    Sexual Assault: Incidents of sexual assault or abuse are increasing on college campuses across the country. Frequently, the perpetrator is known to the victim, and the victim is reluctant to report the incident to the police, although she/he may want action taken within the University. Cases involving charges of sexual assault which the victim does not want to report to the police, or situations in which the victim is uncertain of what she or he wishes to do, will be investigated by the Dean of Students. The confidentiality of the victim will be protected.

    If the victim decides to formally charge the assailant through the police, the University will still take independent disciplinary action through the Dean of Students Office.

    If an incident of sexual assault is reported to you, and the victim is willing to make a formal complaint to the police, you should:

    1) Contact Campus Security at 410-516-7777.

    2) Campus Security will:

    a) Advise the victim of her or his option to file criminal charges with the local police and to file University charges through the Dean of Students office;

    b) Transport the victim to an approved rape treatment center for medical treatment;

    c) Notify the local police and assist the victim with her or his interactions with the police; d) Notify the victim of their option of access to existing counseling services for students on campus and in the community; e) Notify the Dean of Students.

    3) The Dean of Students will:
    a) Meet with the complainant to discuss the incident; b) Ensure medical attention is provided if necessary;

    c) Arrange for support from the Counseling Center if warranted and provide information about other victim services;

    d) Explain the process for taking disciplinary action through the University (in addition to whatever action is taken through the police department);

    e) Arrange alternative classes or housing if the victim so requests and if such classes and housing are reasonably available.

    If the complainant does not want to report the incident to the police, or is unsure what she/he wants to do:

    1) Contact the Dean of Students, 410-516-8208;

    2) The Dean of Students will:

    a) Meet with the complainant to discuss the incident and explain the options available, including the process for taking disciplinary action if she/he wants to file a formal complaint through the University;

    b) Ensure medical attention is provided if necessary;

    c) Arrange for support through the Counseling Center if warranted and provide information about other victim services; d) Arrange alternative classes or housing if the victim so requests and if such classes and housing are reasonably available.

    3) If the complainant decides to file a formal complaint through the University, the Dean of Students will:

    a) Contact the Director of Security;

    b) Initiate a formal investigation into the charges.

    4) If there is any likelihood that because of its nature or the number of persons involved the incident will become public, the Dean of Students will:

    a) Inform the Dean of Homewood Student Affairs, who will inform the academic deans, the Provost, and the President;

    b) Inform the Director of News and Information, who will coordinate the public response.

    Death, suicide or serious assault: Major traumatic incidents involving students can have a significant impact upon the entire Hopkins community, necessitating a coordinated response. The following procedures should be followed in the event that a member/s of the student body commits suicide or is killed or injured in a manner which immediately affects a large number of students.

    1) Campus Security should be notified immediately at 410-516- 7777 in the case of a student s death or suicide. Campus Security will notify:

    a) Baltimore City Police, who will undertake the appropriate police investigation.

    b) The Dean of Students, who will inform the student s family and offer assistance and support.

    c) The Counselor on call, who can offer psychological support.

    2) If the incident is of a magnitude that will affect large numbers of students or attract public attention, Campus Security will also notify:

    a) The Director of Campus Security.

    b) The Director of News and Information, who will coordinate the University s public response to the media.

    3) As soon as possible, the Dean of Students will coordinate an on- campus response, inform the following, consult on what steps need to be taken, determine the need for additional support, and refer to appropriate individuals or agencies.:
    a) The Dean of Homewood Student Affairs, who will inform the Academic Deans,Provost and President s Office as appropriate;

    b) The Health Center and Counseling Center to ascertain facts and prepare for additional required support;

    c) The University Chaplain, who can provide pastoral support;

    d) Residential Life, if the student lived on-campus, who will notify the Residential Life professional and student staff for rumor control and assess the need for support. Residential Life will also contact the student s roommates to offer support and assess the need for counseling.

    e) The student s roommates, if he or she lived off-campus, to offer support and assess the need for counseling.

    4) If the incident affects or has the potential to affect a large number of students, a crisis center/triage room will be established in the Wolman East Lounge. Appropriate staff will convene in the crisis center as needed. The Dean of Students will coordinate the support offered to individuals or groups affected by the incident, which will generally include:

    a) Arranging for an appropriate staff person to accompany the student(s) to the hospital or police facilities. The staff person will remain with the student(s)as long as necessary and will accompany the student(s) back to campus. Campus Security will provide transportation for both students and staff to and from their destinations. The student(s) will be taken back to the crisis center in Wolman to receive additional support before being returned to his/her room.

    b) Offers of individual or group counseling.

    c) Participation in a loss or trauma group.

    d) Assistance in working with Campus Ministries to arrange an on- campus memorial service.

    5) The Dean of Students office will make the necessary arrangements for housing and other aspects of the visit if family members wish to visit campus.

    6) Within 24 hours, the Dean of Students will notify the Dean of Enrollment Services, who will notify:

    a) The Registrar, who will notify appropriate faculty and update university records;

    b) The Financial Aid and Homewood Business offices so records can be updated;

    c) The Office of International Student and Scholar Services, if the student was an international student.

    7) Letters of condolence will be written by the Dean of Homewood Student Affairs and the appropriate Academic Dean.

    8) The Dean of Homewood Student Affairs will coordinate a follow-up meeting to assess the University s response.Death or suicide: Any student's death has a significant impact on the entire Hopkins community, necessitating a coordinated response.

    Attempted suicide: Suicide attempts vary greatly in seriousness, but any attempt must be taken seriously. Because of the sensitivity around suicide attempts and issues of confidentiality, discretion must be used when notifying anyone. The need to serve the individual's best interest must be balanced with the need to insure that the University responds appropriately.

    1) If a suicide attempt is in progress, Campus Security should be notified by calling 410-516-7777. Issues of confidentiality do not apply when a person's life is in danger. Security will:

    a) Arrange for emergency medical transportation to Union Memorial Hospital;

    b) Notify the counselor-on-call in the Counseling Center;

    c) Notify the Dean of Students, who will coordinate the on-campus response.

    2) After an unsuccessful attempt, the student should be referred to the Counseling Center for assessment. Walk the student to Merryman if necessary.

    3) To provide adequate support after making an assessment, the Counseling Center may inform the following:

    a) Parents, guardians, or spouse to discuss a medical leave of absence and further treatment if appropriate;

    b) The Dean of Students to coordinate further support.

    4) As appropriate, the Dean of Students will inform:

    a) The appropriate Academic Dean;

    b) Academic Advising in case special academic arrangements need to be made; c) Residential Life and the Housing Office if the person lives in University housing;

    d) The student's roommates if he or she lives off-campus.

    Serious Injury or Illness:

    1) If anyone is experiencing a serious medical emergency, contact Campus Security at 410-516-7777 for transportation to the hospital. Then inform the Student Health and Wellness Center for follow-up.

    2) If in doubt, the Health Center should be notified about any case of serious student injury or illness. They will arrange for evaluation and medical treatment or transportation to a medical facility. If the injury or illness occurs after regular clinic hours, call Security at 410-516-7777 for transportation directly to the Union Memorial Emergency room, and notify Health Center later.

    3) As appropriate, the Health Center will notify the Dean of Students and the student's parents or family.

    4) If the student will miss more than five days of classes, the Health Center will notify the Academic Advising Office, who will notify the faculty. 5) If the student's injury or illness warrants a leave of absence from the University, the Dean of Students will notify the appropriate offices and coordinate the necessary paperwork.

    Hospitalization:

    1) The Health Center should be notified immediately at 410-516-8270 if any student is hospitalized for illness or injury; the Counseling and Student Development Center should be notified at 410- 516-8278 if a student is hospitalized for mental health reasons.

    2) When confidentiality permits, the Health Center or Counseling Center will notify:

    a) The Dean of Students;

    b) The student's parents or family;

    c) Academic Advising and the Registrar, who will notify faculty;

    d) Residential Life and the Housing Office if the student lives in University housing;

    e) The student's roommates if he or she lives off-campus.

    3) If the University is notified that a student was hospitalized without the knowledge or involvement of the Health Center or Counseling Center, notify the Dean of Students.

    4) The Dean of Students will notify everyone listed above, as well as the Health Center or Counseling Center for follow-up.

    Health Center Hours
    Monday and Thursday 8:30 a.m. - 8 p.m.
    Tuesday, Wednesday, Friday 8:30 a.m. - 6 p.m.
    Saturday 9 a.m. - noon

    Recent death of family member or of a friend:

    1) Notify the Dean of Students Office at 410-516-8208. After verifying the death, the Dean of Students will notify the following offices as appropriate:

    a) Academic Advising and the Registrar, who will notify the faculty if the student is missing classes;

    b) Residential Life, if the student lives in University housing, who will notify the R.A. and assistant directors so they can be supportive;

    c) The Counseling Center, which can offer additional support if the person desires it;

    d) Campus Ministries, who can also offer support if desired.

    2) A letter of condolence will be sent to the student from the Dean of Homewood Student Affairs.

    Missing persons:

    1) Campus Security should be notified at 410-516-7777 if a student is believed to be missing.

    a) Security will consult with the local police, Residential Life, the Housing Office, roommates, and parents, guardians, or spouse if appropriate to determine whether or not an investigation should be initiated.

    b) Security will then inform the Dean of Students about the details of the situation and need for additional support so she can coordinate a response.

    c) If there is substantial reason to believe the student is missing, Security will inform the appropriate police agencies.

    2) The Dean of Students will contact:
    a) The Dean of Homewood Student Affairs, who will inform the Academic Deans, Provost, and President's Office;

    b) The Office of News and Information, who will coordinate the public information;

    c) The roommates and friends who may need additional support;

    d) The Counseling Center, Residential Life, and other student affairs offices so they can provide support to anyone affected by the disappearance.

    3) When the student is located, the Dean of Students should be notified so she can inform all those who were previously contacted.

    Disruptive Behavior: Undergraduates on the Homewood campus are bound by a student code of conduct which specifically defines community living standards. The Dean of Students resolves cases of student misconduct directly, through designated staff members in the Office of the Dean of Students, the Office of Residential Life, Student Activities, or other offices as appropriate, or through the Student Conduct Board.

    1) The Dean of Students Office and/or Campus Security should be notified when a student's on-campus behavior is disruptive to the maintenance of the academic or administrative environment, destructive to University property, or harmful to self or others.

    2) Campus Security will notify the Dean of Students office of the problem, if the Dean of Students has not already been informed.

    3) The student conduct officer in the Dean of Students office will manage complaints of major policy violations regardless of where they occur and of any violation which occurs outside of University housing.

    4) The Director of Residential Life will manage complaints of minor violations which occur in University housing. Likewise, the Director of Student Activities will manage minor violations which occur at Homewood events.

    5) The student conduct officer, Director of Residential Life or Student Activities Director will review all aspects of the case and determine whether it should be handled administratively or by the student conduct board.

    6) Cases of high sensitivity or complexity will be handled by the Dean of Students.

    Physical Assault:

    1) Insure that the victim receives treatment at the Health Center or the Union Memorial emergency room.

    2) If the assault occurs on campus, notify Campus Security at 410-516-7777. If it occurs off-campus, Baltimore City police also should be called on 911.

    3) Campus Security will notify the Dean of Students office, who will handle the incident through the normal disciplinary channels.

    4) The Dean of Students will:

    a) contact the Health Center to insure the student received necessary medical treatment;

    b) meet with the victim to determine what, if any, additional support the person may need, and arrange that support if desired;

    c) inform the student of what disciplinary action can be taken.

    Arrest or incarceration: For most individuals, an arrest or incarceration is extremely stressful and is likely to be perceived as a crisis. Likewise, other students often react emotionally to a fellow student's arrest. Therefore, crisis management may be necessary any time a student is arrested or jailed.

    1) Campus Security should be notified immediately at 410-516-7777 when a student is arrested.

    2) Security will notify the Dean of Students.

    3) Depending upon the circumstances surrounding the arrest, the Dean of Students may contact the following:

    a) The student to determine his or her need or desire for support or other assistance;

    b) Residential Life or the student's roommates, since the student will be missed;

    c) The student's family, if so requested;

    d) The Counseling Center in case the student was in treatment and because an arrest may affect other students.

    4) If other students are significantly affected by the arrest, the Dean of Students will coordinate information and support to them with the assistance of the Counseling Center, Residential Life, and other student services departments as appropriate.

    IMPORTANT PHONE NUMBERS
    Academic Advising 410-516-8216
    Affirmative Action Officer 410-516-8075
    Campus Ministries 410-516-8188
    Campus Security 410-516-7777
    Counseling & Student Development Center 410-516-8278
    Dean of Homewood Student Affairs 410-516-7875
    Dean of Students Office 410-516-8208
    Financial Aid Office 410-516-8028
    General Counsel's Office 410-516-8128
    Housing Office 410-516-7960
    Library Support Services 410-516-8338
    News & Information 410-516-7160
    Registrar's Office 410-516-8080
    Residential Life 410-516-8283
    Student Health and Wellness Center 410-516-8270
    Student Loan Office 410-516-8152

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