- Redesigning business processes to achieve maximum benefits in service, compliance and productivity at the lowest practical cost
- Adopting common administrative “best practices” consistently throughout the Johns Hopkins organizations
- Standardizing services to ensure maximum efficiency and removal of barriers between Hopkins organizations
- Making access to information easy, flexible, intuitive, and secure
- Providing a web-based, paperless, user-friendly solution where reasonably practicable
- Replacing outdated, costly and dysfunctional information systems and business practices, ensuring a faster, reliable, more efficient and more proactive administrative environment
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