Office Hours:
Monday - Friday
8:30am - 5:00pm

AMR II Housing Office and Maintenance:
incoming @hd.jhu.edu
410.516.8282

Wolman Housing Office:
confirmation @hd.jhu.edu
410.516.7960

Off-Campus Housing Office:
offcampus @hd.jhu.edu
410.516.7961

Maintenance Office:
requests @hd.jhu.edu
410.516.7962

Dining Services Office:
dining @hd.jhu.edu
410.516.3383


Troubleshooting, Renewing, Verification


To reactivate or edit a listing

If you would like to reactivate a listing please follow these steps:
  1. Log in with your username and password
  2. Go to the LANDLORD MENU and click on EDIT/ACTIVATE AN EXISTING LISTING
  3. Click the property number for the ad you would like to re-list
  4. Make sure that all of your fields are correctly filled out. If you want to make changes to the listing, now is your chance. It is imperative that you have filled out the two fields that automatically reset: the DATE AVAILABLE and the ACTIVE Fields. Use the pop up calendar next to the date field and change the "select value" to YES.
  5. Click "Submit" at the end of the form. Your listing will be approved by our office within two working days.

If you continue to have problems, please contact our office directly, 410.516.7961


Adding photos to your listing

We encourage landlords to add photographs to their listings. Please try to use interior shots as those are typically more meaningful to a prospective tenant. You will need to make sure that your photograph is smaller than 100K.

Open your file in a photo editing program like Photoshop. In Photoshop, go to the IMAGE SIZE option and make sure the DPI is set to 72. You will need to reduce the image size - normally around 3 inches or less. You will see the size of the file adjust in the top of the window as your file size changes. Most photo processing software packages are very similar. Please consult the instructions for your specific software package.

When uploading your image to your listing, please refer to the instructions for reactivating and editing a listing.


To remove a listing

  1. Log in with your username and password and go to the EDIT/ACTIVATE AN EXISTING LISTING.
  2. Click into your ad and in the active field, select NO.

To verify that a listing has been successfully submitted

  1. Log in with your username and password and go to the EDIT/ACTIVATE AN EXISTING LISTING.
  2. You will see a table of all of the properties listed in our database associated with your member profile. Locate the correct listing and in the ACTIVE column you should see a YES. If not, follow the instructions to reactivate or edit a listing.

What is a TRUNCATED ERROR message?

Keep in mind that you are putting information directly into a database and the software wants you to input your information in a specific way. When you get a TRUNCATED ERROR message it means that information you put in is either not formatted for the form correctly or there are too many characters in the field. Here are the most typical causes for the error:


When creating your landlord registration account:

When listing a property:

If you continue to experience this error message, please contact the office during normal business hours for assistance.