Frequently Asked Questions

Forgot your User ID or password?
Please contact our Information Technology Help Desk at help@jhu.edu or dial (410) 516-HELP for assistance with your account. Please note there is a delay when waiting for a telephone response due to high volume of calls.

I am a JHU student and want to set up “Authorized User(s)” to view/pay my account.
You can allow others access to your account by going to https://isis.jhu.edu and choosing the Student Accounts role which enables you to set up authorized payers to view/pay the account. After you have set up users it is your responsibility to share the assigned login and password with additional viewers.

I want to view/pay my bill.
You may view/pay your student account balance at https://isis.jhu.edu. If you have further questions please contact us at (410) 516-8158, Monday thru Friday 8:30 a.m.–5:00 p.m.

I am an “Authorized User” and want to view/pay my student’s bill.
You may view/pay your student’s account balance at https://isis.jhu.edu by using the login designated for you by the student, which will allow you to view and pay the account. If you have further questions please contact us at (410) 516-8158, Monday thru Friday 8:30 a.m.–5:00 p.m.

Billing Questions
If you have questions regarding your account please contact us at (410) 516-8158, Monday thru Friday 8:30 a.m.–5:00 p.m. You may also contact us via email.

Can I pay my bill over the phone?
No you are not able to pay by telephone. However we offer the following options when paying your account:

Wire Transfer:
M&T Bank (account #970370230 with ABA/Routing #022-000-046).
The address for wires:
Johns Hopkins University
C/O. M&T Bank
One M&T Plaza
Buffalo, NY 14203.

Please include student's name on all wire transfers.
The Swift Code for oversea wires is MANTUS33INT.

Mail:
Johns Hopkins University, Homewood Student Accounts, P.O. Box 64701, Baltimore, MD  21264-4701

In Person:
Garland Hall, B031 (9:00 a.m.–4:00 p.m. Monday thru Friday)

Can I pay my bill with a credit card?
ONLY evening school students (Advanced Academic Programs & Engineering Programs for Professionals) are allowed to pay tuition via Visa, MasterCard, and Discover.

Credit card payments are not accepted for full or part-time students attending Kreiger School of Arts & Sciences and Whiting School of Engineering during the fall and spring semesters.

Can I transfer excess credit on my student account to my J-Card?
Yes, you may transfer any true credit balance in your student account to your J-Card via the web.

Do I have to pay my balance in full?
The University must receive the full AMOUNT DUE by the due date. If full payment is not received by this date registration and continuing enrollment may be denied.

If JHU accepts payments that contain or reflect "paid in full", or other restrictive endorsements, JHU does not lose any of its rights to collect any amount due.

Can I pay by installments?
Payment plans are accepted for full-time undergraduate students only. You must join AMS TuitionPay Monthly Plan, www.tuitionpay.com. The AMS plan allows parents to pay up to the annual cost of tuition and room and board in five equal monthly installments, per semester, beginning June 1. No interest is charged. The annual fee is $80.00. Further information can be obtained by going to the website www.tuitionpay.com or dialing (800) 635-0120.

Federal Work Study
These funds are not applied to your student account. You will be paid weekly through the University's payroll system by the employing department based on the hours you work. Your work-study check cannot be applied to your account. You must deposit the paycheck in your personal banking account and write a check payable to the University.

About FERPA Law
http://www.ed.gov/policy/gen/guid/fpco/ferpa/index.html

Returned and Post Dated Checks
A check not honored by the bank is subject to a $25 returned check fee. The University reserves the right to require a cashier or certified check on future payments. The University does not accept post-dated checks.

Third Party Billing
Third Party Payment is when a domestic or foreign company, corporation, state or government agency has been granted, by JHU, special billing arrangements to cover tuition and other fees for students that they sponsor. JHU must have a letter of authorization on file.

Letter of Authorization from the Sponsor includes:

1. student’s name
2. student’s ID#
3. semester employer is covering
4. charges they will be responsible for
5. address where to send the bill
6. contact person’s name and telephone #
7. signature of appropriate officer (H.R., supervisor, etc . . .)
8. purchase order if required by employer

Employer pays at the end of the semester.
Employer reimbursement is not a method of payment for registration. You must make a personal payment at the time of registration and wait for your reimbursement from your employer.

I receive JHU Tuition Remission.
An approved original tuition remission voucher and the tuition remission application must accompany the registration. Please note that students are financially responsible for dropped courses paid for with tuition remission. Students receiving tuition remission benefits from JHU should read the contract carefully. Call the Center for Training & Education at 443-997-6890 to address any questions.